Returns & Refunds

Domestic customers will not face any restocking fees. Businesses and organisations may incur a restocking charge for returning unwanted goods, this will vary depending on the product being returned.

Our sincerest apologies for any faulty product(s) you may have received. In the first instance please contact our sales team ASAP to report the fault, they may require a description of the fault alongside supporting images to be sent via email in order to assess the situation.

The return and refund process is carried out on a case-by case basis. We will either arrange for the faulty items to be collected and issue you with a replacement/refund, or ask for you to return the products and reimburse you for the cost of returning it plus the required refund.

We are extremely sorry if your order was damaged in the delivery process. Please contact our sales team ASAP to report the damage. We may ask for images of the damage to be sent via email so we can place a claim with our courier service. The refund process is carried out on a case-by case basis. We will either arrange for the damaged items to be collected and issue you with a replacement/refund, or ask for you to return the products and reimburse you for the cost of returning it plus the required refund.

We understand that sometimes the products you order may not be as expected, or no longer required. If you are a Home customer that has purchased the products for personal use, under the Distance Selling Regulations you have 14 days from the day you receive the product(s) to cancel your order and receive a full refund. Please contact our sales team, before returning your order so they can advise on the correct returns process. Please note you will be responsible for covering the return postage of unwanted goods. If you have placed the order as or on behalf of a business or organisation, The Sale of Goods Act 1979 applies. You will be responsible for covering the costs of returning your order to us and restocking fees may be applicable. Please always contact us before returning any goods so we can advise and arrange a collection service if required. All goods must be returned to us undamaged and in a resaleable condition.

Please get in contact with our sales team as soon as possible, as your order may have already been processed and scheduled for deliver / dispatch. If you order has not yet been processed, we will be able to stop the dispatch and issue a full refund or a credit note as required. If your order has already been dispatched, we will require the goods back before a refund can be issued. This may require you to refuse the delivery of your order to allow the goods to be returned to us. We will always try our best to minimise any costs as much as possible, however please be aware that there may be additional fees for returning your order.

Depending on the size or type of products you wish to return, the return address may vary. Please contact our sales team so they can advise on the return process and any necessary details.

Orders paid for using a debit or credit card usually take around 3-5 working days to appear in your account. Bank transfer payments take between 1-3 working days for the funds to be refunded to your account. PayPal transactions are usually instantaneous, or within the hour.